What happens if I can’t get home on the date my trip/cover ends?
Don’t worry; we extend your policy and continue to provide cover in those circumstances where the delay is completely outside of your control.
Am I still covered even if my flight is delayed beyond my policy end date?
Yes, there’s no need to worry; we extend your policy and continue to provide cover in those circumstances where the delay is completely outside of your control.
Why is the letter I received telling me to shop around?
It’s a prompt to remind our customers that you have the choice to shop around. We want to treat you fairly by letting you know the different options available to you
What happens if I'm the victim of a terrorist attack while I'm abroad?
First of all, we hope that this is never the case. But, if you do need emergency assistance, please call +44 1243 621 537 at any time and we'll do everything we can to help. If you're not in an...
Can I buy insurance when I’m overseas?
Yes. If you're abroad, you can arrange insurance online or by live chatting with a member of our team. If you'd like to speak with someone, phone +44 1202 292333 and we'll direct your call to the...
Who are the insurance regulators?
There are two financial services regulators; the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).
Will my European Health Insurance Card (EHIC) still be valid after Brexit?
If a Brexit deal is agreed, your EHIC should remain in operation until December 2020, entitling you to reduced cost or free state healthcare in the countries you visit. In the event of a 'no deal'...