I'm searching for my medical conditions on the screening section of the website, but I can't find them - what am I doing wrong?
Our list of medical conditions is pretty comprehensive, so you could try checking the spelling of your medical condition first - enter a few consecutive letters contained within the spelling of the...
Why is last year’s renewal information on my letter different to what I paid?
The 'current price' shown on your renewal documents may differ to what you paid last year. This price takes into account any changes you may have made during the year so you can compare the prices to...
Why is the letter I received telling me to shop around?
It’s a prompt to remind our customers that you have the choice to shop around. We want to treat you fairly by letting you know the different options available to you
Can I buy insurance when I’m overseas?
Yes. If you're abroad, you can arrange insurance online or by live chatting with a member of our team. If you'd like to speak with someone, phone +44 1202 292333 and we'll direct your call to the...
What happens if I'm the victim of a terrorist attack while I'm abroad?
First of all, we hope that this is never the case. But, if you do need emergency assistance, please call +44 1243 621 537 at any time and we'll do everything we can to help. If you're not in an...
Who are the insurance regulators?
There are two financial services regulators; the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).
Will my European Health Insurance Card (EHIC) still be valid after Brexit?
If a Brexit deal is agreed, your EHIC should remain in operation until December 2020, entitling you to reduced cost or free state healthcare in the countries you visit. In the event of a 'no deal'...