Why can’t I see all my policies when I log in?
Only motor, home or landlord policies renewed online will show in your account. Policies that you bought online or in the call centre, won't be available for the time being.
How long are my quotes saved for?
Your saved quotes are valid until the cover start date. You'll still be able to view them in your account after that point, but you won't be able to buy them. If you want a new valid quote, you can...
How can I send you video evidence (such as dashcam footage) to support my motor claim?
When you report your motor claim to us, you can tell your claim handler that you have video footage that can help with your claim and they'll be happy to send you a link to our Customer Video Upload...
How do I know that my video footage has been saved into the motor claims Customer Video Upload page?
When you're uploading a video to the motor claims Customer Video Upload page, you'll see a blue status bar showing how long it's taken to save your footage. When the video upload is complete you'll...
I haven’t bought any add-ons with my policy, but can see the documents in my account anyway. Why’s that?
Although you may not have purchased the add-ons to a particular policy, all the associated documents will appear anyway. This is nothing to worry about, though - just refer to your important...
How is the link to the Customer Video Upload page sent to me?
The motor claim video upload link will be sent to you in an email. You will be able to click on it from any device where you can access your email account and it will take you straight to the...
Can you send the link to the Customer Video Upload page to my mobile phone or by text message?
At the moment, we can only email a link to the Customer Video Upload page to you, so you can access it from any device where you can access your email; if you have email account set up on your mobile...