How can I make a car insurance complaint?

Published 18/03/2016 10.13 AM   |    Updated 30/08/2018 03.41 PM

If something goes wrong, please let us know as soon as possible so we can put it right. The quickest way to let us know about your complaint is to call us. Here are the numbers you need:

Complaints about sales, service and claims - 0800 232 1404

Lines are open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Call will be recorded

For Text Phone: dial 18001 first.

Alternatively, you're able to send your complaint by email or post.







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