Could LV= cancel my plan?

Published 18/03/2016 12.10 PM   |    Updated 07/06/2017 09.09 AM

Whilst the vast majority of our customers are honest, we do have to protect ourselves and our customers against the effect of fraudulent claims.

We will cancel your plan if you act fraudulently, or deliberately provide untrue, inaccurate or misleading information when you apply for the plan, or when you make a claim. This means we can cancel your plan, or not pay the amount of your cover in full, if we determine that you would have known, or ought to have reasonably known, the true answer to a question we ask you, but have deliberately provided a false answer.

So, when you apply, please take care to answer all of the questions we ask you as accurately as you can. When you apply, we’ll telephone you to ask you questions about your occupation, health and medical history. We will send you a summary of the questions we ask, and the answers you give. When you receive this summary it’s very important that you check the answers you gave, as we rely on this information to set up your plan. If you notice that anything is incorrect, or missing it’s important that you tell us as soon as possible.

We’ve explained when we can cancel your plan in more detail in Section C11 of the Plan Conditions.


Did we answer your question?