How do I make a claim for Life and Critical Illness Insurance?

Published 18/03/2016 11.57 AM   |    Updated 07/06/2017 09.09 AM

We understand that this will be a stressful time so we’ve tried to make this as easy as we can.

You can make a claim by telephoning 0800 756 5869 (for textphone, dial 18001 first). We may record and/or monitor your call for training and audit purposes.

Or you can write to us at: Claims Department, LV=, Pynes Hill House, Rydon Lane, Exeter EX2 5SP. Or you can email us at:

If you’re insuring someone else, you can claim when they die, or when they are diagnosed with a critical illness, using the same contact details

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