How do I make a claim on a life policy when someone has passed away?
Published 18/03/2016 11.44 AM | Updated 07/06/2017 09.09 AM
We can often pay the claim over the telephone so please call us on 0800 776 677. Where we can't do this we'll need the next of kin, nominee or the executor of the will to complete a claim form. We can send you a claim form or you can download a copy. The claim form should be returned to us by post at the earliest convenience together with policy documents (if available), copy of the will (if applicable) and a copy of the death certificate.
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