What's the home insurance claims process?
To start a new home insurance claim, start by calling 0800 032 2844, so we can get to work. You will be given a dedicated claim handler, to help you all the way through the process. To help you get through to the same person every time, they'll give you their direct dial number.
Once you've given us all the details, we take over, keeping in touch regularly to let you know what's happening. We may send suppliers to inspect any damage or handle the claim on our behalf.
Read our step by step guide to how our claims process works.