How will I receive my home insurance documents?
If you choose to receive your home insurance documents by post, they'll be with you in seven working days.
If you choose to have them sent to your email address, you should receive your documents within three hours. However, there are times this can take longer but, at the latest, they will be with you the next day. If they haven't arrived in your inbox, please check your spam or junk folder and if they're still not there, give us a call on 0800 633 5212
Lines are open:
8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday
Calls will be recorded. For Text Phone: dial 18001 first.