How do I make a complaint about my travel insurance?

Published 29/09/2016 02.22 PM   |    Updated 31/08/2019 01.05 AM

To make a complaint about LV= travel insurance, please call us on 0800 707 6966.

Lines are open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.

If you'd prefer to write to us, please address your letter to: The Customer Relations Manager, LV=, County Gates, Bournemouth BH1 2NF and include your policy number.

For information about how we handle complaints, please visit

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