What if the driver of the other vehicle says something different happened?
If the people involved in a car accident disagree on what happened, we'll talk to you about the accident and look at any evidence that's available, such as witness statements and CCTV footage. It's really important that you share all details of the incident to support your claim as soon as possible; if you can give us contact details for witnesses, information about any police involvement, photographs, details of where the accident happened and if there were any CCTV cameras or dash cam footage that would be extremely helpful.
We'll let you know how we're getting on and how we feel it's likely to be settled. If you need to speak to us in the meantime, please call us on 0800 022 3144.
Lines open 8am - 5.30pm Monday to Friday. Calls will be recorded. For Text Phone: dial 18001 first.